In the crystal-clear waters of the Indian Ocean, where luxury meets paradise, a story of personal growth and dedication unfolds. Mohamed Imthiyaaz has carved a path for himself in Maldivian hospitality—his journey reflecting what’s possible when passion, perseverance, and humility meet.
Mohamed Imthiyaaz is from Kendhoo, an island in the heart of Baa Atoll that is as rich in history as it is in natural beauty. Kendhoo is believed to be the first island visited by the revered Arabian scholar Abdul Barakaath Yoosuf Al Barbari—Thabreyzgefaanu—who introduced Islam to the Maldives in 1153. This spiritual and cultural legacy has long been a source of pride for Imthiyaaz and the Kendhoo community. Growing up in this close-knit island environment, surrounded by tradition, strong family ties, and community values, gave him the grounding that has guided his approach to life and hospitality.
After completing his O’ Levels in 2013 and A’ Levels in 2016 at B. Kendhoo School, Imthiyaaz wasn’t entirely sure which career path to follow. Initially, he dreamt of becoming a chef in a resort, drawn to the creativity and cultural richness of Maldivian cuisine. He had a deep appreciation for how food brings people together and saw it as a form of service. But when he took a role as a Guest Service Associate at Holiday Island Resort in 2016—with the intention of moving to the kitchen after a year—his career took a different turn.
“When I started as a guest service agent, I started loving meeting new people every day from different cultures,” Imthiyaaz says. “Chatting with them became part of my life, and I came to know the true passion of my life.” This revelation set him on a new course—one centered around connection, guest satisfaction, and frontline hospitality.
In 2018, he joined Atmosphere Kanifushi Maldives and began steadily rising through the ranks. From Guest Service Agent to Team Leader, then Assistant Guest Service Manager, Assistant Front Office Manager, and now Front Office Manager—his journey has been marked by dedication and a willingness to embrace both opportunities and challenges. Today, he leads a team of over 50 and oversees operations across 162 villas, including coordinating with housekeeping, transport, and butler services to ensure seamless guest experiences.
“One of the biggest milestones in my career was joining Atmosphere Kanifushi and working my way up to Front Office Manager,” he shares. “Each step brought new lessons—whether it was leading a team, handling VIP guests, or upholding the highest standards of service.” He emphasizes that true leadership is about being present—guiding the team not just with instruction, but by example.
A defining moment in his journey came in 2023, when his team achieved the highest LQA (Leading Quality Assurance) score in the resort’s history. He’s also proud to have been named Manager of the Year twice and to be shortlisted for the Young Hotelier Award 2024 by Hoteliers Maldives—recognitions he says belong just as much to his team as they do to him.
Imthiyaaz takes a hands-on approach to leadership. His day often begins before sunrise, with the first guest departures typically at 6:00 AM. When possible, he starts with a morning run at 5:30 AM along Kanifushi’s stunning 5 km stretch. His workday continues through guest interactions, briefings, operational oversight, and evening activities—usually wrapping up close to 11:00 PM. It’s a demanding schedule, but one he embraces with enthusiasm. “You have to love it,” he says. “If you don’t love this work, it will drain you. But if you do—it gives you energy.”
Interestingly, one of his favorite responsibilities is addressing guest concerns. “Each concern gives me the opportunity to listen—not just to the issue, but to the person behind it,” he explains. “When I’m able to turn their experience around, it brings a deep sense of satisfaction.” He believes that the most memorable service comes not when things go perfectly, but when staff show care and professionalism in resolving a challenge.
He notes that today’s travelers are seeking more than just the classic “Sun, Sand, and Sea.” They’re looking for meaningful, heartfelt service and emotional connection—something he and his team strive to deliver every day. “People remember how you make them feel. That’s what brings them back.”
One such example was organizing a surprise celebration for a guest named Ms. Ruth, who completed her 800th dive at the resort. The event included personalized décor, a commemorative cake, and a handwritten card signed by staff who had gotten to know her over several stays. It’s moments like these, he says, that remind him why hospitality is more than a job—it’s a calling.
Looking ahead, Imthiyaaz recognizes that the Maldivian hospitality industry faces both challenges and opportunities. Rising operational costs and increased competition from other destinations like Mauritius and Zanzibar are real concerns. However, he remains optimistic, citing the Maldives’ unmatched natural beauty, strategic location, and authentic service culture as enduring advantages. “The Maldives has something no other place can replicate—genuine island warmth and world-class service rooted in culture.”
His advice to young Maldivians is clear and encouraging: “Believe in yourself, work hard, and stay focused. Start small, be patient, and let your passion lead the way.” He also encourages young professionals not to shy away from frontline roles. “That’s where you really learn. Every interaction teaches you something.”
For Mohamed Imthiyaaz, hospitality is ultimately about making people feel welcome, seen, and valued. His story at Atmosphere Kanifushi is just one of many in the Maldivian hospitality landscape—but it’s a testament to what’s possible when service is delivered not just with skill, but with heart.