Ooredoo Maldives has introduced an innovative AI-based Electronic Know Your Customer (eKYC) platform that establishes a new standard for fast, secure, and completely automated digital onboarding in the country. The solution is already operational across all of Ooredoo’s digital SIM registration channels, offering unmatched speed and robust protection against fraud for the next generation of digital services.
The platform reads identity document data, conducts liveness detection, verifies facial match, and automatically authorises SIM provisioning, resulting in a customer journey that is smoother and more advanced than any previous option available locally.
What customers now enjoy
- Rapid registration: Reduced from 60 seconds to just 10 seconds
- Immediate activation: More than 90% of applications are auto-approved
- Stronger fraud prevention: Capable of identifying counterfeit IDs and manipulated images
- Complete convenience: No paperwork, no manual entry, no waiting in line — everything done directly from a smartphone
Enhancing security, reliability, and operational efficiency The AI-powered solution uses a comprehensive multi-step verification process:
- Camera capture of ID document and selfie
- AI optical character recognition with field validation
- Sophisticated liveness detection and anti-spoofing measures
- Facial comparison against the ID photo plus database cross-check
- Automatic SIM activation once the required confidence level is reached
The full procedure finishes in under 10 seconds, giving users a fully digital, paper-free, and effortless onboarding experience.
“As a leading tourist destination, the Maldives must offer more than natural beauty. We must offer world-class digital experiences. Providing fast, reliable connectivity and smart digital solutions to every visitor and every local is crucial to our mission.” Khalid Al-Hamadi, CEO & MD, Ooredoo Maldives
Ooredoo Maldives remains at the forefront of the country’s digital transformation, deploying cutting-edge technologies that improve customer satisfaction, bolster security, and contribute to the expansion of the digital economy. Each advancement brings the vision of a truly Digital Maldives closer to reality.